Privacy Policy

1. Introduction

NADZ Healthcare ("we," "us," "our") respects your privacy and is committed to protecting your personal and health related data when you use our website or services. This policy describes how we collect, use, share, retain, and protect your information in compliance with UAE data protection requirements.

2. Information We Collect

We may collect the following types of data when you use our site or services:

• Personal identification data: name, date of birth, contact number, email address, address or location
• Health and medical data: health history, current conditions, lab/test results, treatment and wellness data for home care, physician on call, labs-at-home, wellness and physiotherapy services
• Service booking and appointment data: requested service, preferred location (home, hotel, office), schedule, consent details
• Payment, billing, or invoicing information if you book paid services
• Website usage data: IP address, browser type, device info, cookies (see Cookie Policy)

3. Purpose of Processing

We process your data for the following purposes:

• To provide home healthcare, doctor on call, nursing, labs at home, wellness, physiotherapy, and other medical services
• To schedule, manage, and follow up appointments and care plans
• To communicate with you, including notifications, reminders, results, and follow ups
• For billing and payment processing when applicable
• To maintain records for continuity of care, regulatory compliance, and internal quality control
• To analyse usage of our website and improve our services, subject to your consent

4. Data Sharing and Third Parties

Your data might be shared with:

• Licensed practitioners, nurses, lab staff, physiotherapists involved in your care
• Service providers such as labs, diagnostic services, payment processors, and CRM systems under contractual agreement
• Regulatory or government authorities if required by law or medical regulation for reporting purposes

5. Data Retention

We retain your personal and medical records for at least 25 years to comply with applicable healthcare record keeping obligations, then securely dispose of or anonymize as appropriate.

6. Your Rights

You have the right to:

• Request access to your personal or medical data we hold
• Request correction of inaccurate data
• Request deletion of data where legally permissible
• Withdraw consent for processing for non-essential processing at any time
• Ask for a copy of your data or request how your data is processed

7. Security Measures

We implement reasonable administrative, technical, and physical safeguards including controlled access, encrypted transmission or storage where applicable, and staff confidentiality commitments to minimize risk of unauthorized access or disclosure.

8. Contact Information

If you have questions or requests about your data, please contact our Data Protection Officer or Privacy Contact at:

9. Updates to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date will reflect revisions. Continued use of the site or services after updates constitutes acceptance of the revised policy.